Shipping and Refund Policy
Shipping Policy
Flat Rate Shipping Worldwide
To ensure a simple and transparent shopping experience, we offer fixed flat-rate shipping regardless of the number of items in your cart. Whether you purchase a single keychain or a full set of map boards and gaiters, your shipping cost will not increase. The more you bundle, the more you save on shipping!
1. For USA Customers
- Rate: Flat Rate USD 12.0 (STD Tracked DDP) / USD29.5 (EMS DDP)
- Carrier: JAPAN Post
- Following recent US customs regulations, we now ship via DDP (Delivered Duty Paid), meaning all import duties and fees are covered by us. No surprise charges at your doorstep!
2. For EU, UK, Norway, and Switzerland
To pay VAT upfront and ensure a smoother delivery without unexpected handling fees, we highly recommend purchasing through our Official Etsy Store:
👉 https://katanaadventure.etsy.com
3. For Rest of the World
We offer two options via Japan Post for all other international destinations:
- Standard Tracked (Economy):USD 6.00 (Flat Rate)
Affordable shipping with tracking included. Best for smaller items.
- Priority Express (EMS):USD 21.00 (Flat Rate)
Faster delivery with full insurance and tracking.
4. Maximize Your Value
Since our shipping rates are fixed up to 2kg, we highly recommend adding extra items (like our keychains or gaiters) to your order. You can maximize the value of the flat-rate fee by "filling up" your package at no additional delivery cost.
5. Important Information
- Processing Time: Orders are typically processed within [2-3] business days.
- Customs Duties: For countries outside the USA, customers are responsible for any import taxes or customs fees required by their local government.
- Weight Limit: In the rare event an order exceeds 2kg, we may contact you for a custom shipping quote.